I am an experienced and committed resource, who produces great results while creating a supportive and fun work environment.
My very strong writing and creative thinking skills are supported by substantial production experience: corporate documents, user guides, wikis, portals, web sites, CD-ROM, XML, full-featured PDF, CBT, online help, and even actual published books.
I am comfortable in both technical and business situations, and I am enthusiastic about creating or streamlining business processes to remove barriers for the people who do “the real work” while providing better visibility to management.
I have a proven ability to work with people at all levels of an organization. I am frequently consulted by VPs, executives and the C-suite to help resolve challenging business process issues. In addition, I am known as an approachable problem solver, and I regularly coach and mentor staff at all levels who are trying to achieve something significant within an organization.
This site shows some samples of my work; a portfolio is available on request.